Frequently Asked Questions

Welcome to KC Essentials FAQ page! We'll answer all your top questions. If you didn't find an answer you were looking for, don't hesitate to contact us below.

Payments & Safety

Do you offer returns? Do you offer returns?

At KC Essentials, all sales are final due to the handcrafted nature of our products. If your order arrived damaged, please email us within 48 hours and include photos so we can work with you to replace the product. Refer to our Return and Shipping Policy with more info.

Do you make all of your products? Do you make all of your products?

Yes, we hand make all of our products in Chester County, PA.

What are your candles made of? What are your candles made of?

Our candles are made of 100% soy wax and cotton wicks creating a natural, clean burn.

How should I care for my candle? How should I care for my candle?

Visit our Candle Care page for more info.

How can I become a stockist? How can I become a stockist?

Visit our Wholesale Page with more info or reach out to katie@kcessentials.com.

Do you accept custom orders? Do you accept custom orders?

We are able to accept custom orders! Complete our short custom order inquiry form here.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.